If the picture shows that an item is missing a red nob on the handle, then don't expect the item to arrive with the red handle on the knob. Our owner has run a successful Commercial Restaurant Equipment Repair business for over 23 years, and tests each item to be sure it works as it should. That is not to say that he goes through the whole wiring diagram and checks every single connection. Products listed as "Tested & Working" or in working condition are exactly that.
Something like a light bulb not working or a timer bell not functioning does not affect the working condition of an item and these things may occur. If no current specs or information is available, we will match it to the closest product.Also please make sure the item will fit through your door ways. For example some double stack convection ovens will not fit through standard doors and will have to be separated and laid on there side in order to get it in. You must be prepared to do that. We don't know your building and have know way of telling you if it will. Please keep in mind our hours of operation.
Within our policies, we are always willing to make customers happy. If you do not communicate with us, we cannot help you. Items listed as "Not Tested" or "As Is" are exactly that.We have not tested them and we do not imply that they work. What you see is what you get. Even though we crate, palletize, and use protective materials on our items, we sometimes cannot control mishandling or damages that may occur while in transit. If there is any damage, it must be indicated on the Bill of Lading that the driver gives you to sign. If you do not examine the merchandise and you still sign for it, you will NOT be able to file a claim or hold the shipper responsible. If your item has been crated, please expect to uncrate it and inspect it before the driver has left and before you sign for it.
A driver is obligated to wait. If you are running a business out of your home, you are still classified as a residence. This means that it must be lowered to the ground from the truck, which is usually 3-5 feet off of the ground. You must have the tools and man power to uncrate your item and bring it inside.
The driver is not required to provide any tools or assistance. Please read the listing and make sure you understand the dimensions. It is your job to make sure the vehicle you arrive in can accommodate the equipment you are picking up.
We are always more than willing to assist our clients in loading equipment as long as the vehicle can accommodate the item(s). Please make sure that you are prepared and have tools, stretch wrap, straps, rope, blankets, cardboard, etc. We do NOT supply these items. All equipment is designed to be transported in its original vertical position.We strongly oppose lying the item(s) down and/or transporting equipment in any way other than its original position. If you choose to lay your item down, we will not be responsible for malfunction or damages. This does not mean you can return an item when you decide to open the box or uncrate it. Statements such as "My store has not open yet" or "By the time I opened the package, it was over the 3 day period" will not be accepted under any circumstances.
We urge our clients to inspect their merchandise within 24 hours of receiving it. Please keep in mind that if you open the box or package on a new item and in any way attempt to use it, you will not be able to return it. They have trained people that will know if it has been used. We do NOT authorize any diagnosis or repair on the merchandise without our written consent. Any unauthorized tampering or repair(s) will void any return.
This is simply unfair and wrong. Apex Restaurant Supply 281 808 3862. You must specify if address is commercial or residential. Do not expect equipment to look 100% brand new when you open the box.We make every attempt to disclose any major issues with items. Thanks Robin 281 808 3862. This item is in the category "Business & Industrial\Restaurant & Food Service\Commercial Kitchen Equipment\Food Preparation Equipment\Food Preparation Equipment Parts & Accessories\Mixer Parts & Accessories". The seller is "apexrestaurantsupply" and is located in this country: US. This item can be shipped to United States, Canada, United Kingdom, China, Mexico, Germany, Japan, France, Australia, Denmark, Romania, Slovakia, Bulgaria, Czech Republic, Finland, Hungary, Latvia, Lithuania, Malta, Estonia, Greece, Portugal, Cyprus, Slovenia, Sweden, Korea, South, Indonesia, Taiwan, South Africa, Thailand, Belgium, Hong Kong, Ireland, Netherlands, Poland, Spain, Italy, Austria, Bahamas, Israel, New Zealand, Philippines, Singapore, Switzerland, Norway, Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Bahrain, Croatia, Republic of, Malaysia, Antigua and Barbuda, Aruba, Belize, Dominica, Grenada, Saint Kitts-Nevis, Saint Lucia, Montserrat, Turks and Caicos Islands, Barbados, Bangladesh, Bermuda, Brunei Darussalam, Bolivia, Egypt, French Guiana, Guernsey, Gibraltar, Guadeloupe, Iceland, Jersey, Jordan, Cambodia, Cayman Islands, Liechtenstein, Sri Lanka, Luxembourg, Monaco, Macau, Martinique, Maldives, Nicaragua, Oman, Pakistan, Paraguay, Reunion, Uruguay.